Everything you need to know before your visit.
We believe in absolute transparency: what to bring, how your first appointment unfolds, how we support nervous patients, and our straightforward payment policies.
What to expect when you arrive.
We set aside a dedicated 45 minutes for every new patient consultation. We begin by listening to your dental history, any prior negative experiences, and your specific goals. You are never ushered into a dental chair immediately upon walking through our door.
Unless you are visiting for acute pain relief requiring same-day emergency treatment, our first visit is entirely diagnostic and conversational. No drilling, no surprise procedures.
What to Bring With You
- Government Photo ID: (Aadhaar, Driving License, or Passport) for medical record verification.
- Recent Dental X-rays or Records: If you have had dental radiographs or CBCT scans taken within the last 12 months, bring them along or email them to us beforehand to prevent unnecessary repeat radiation.
- Routine Medication Details: A brief list of any regular medications, blood thinners, bone-density supplements, or allergies.
- Corporate / Private Dental Insurance Details: For itemized reimbursement documentation.
Feeling nervous about dental visits? You are in safe hands.
Over 60% of adults experience mild to severe anxiety when visiting a dentist. At Luma Dental House, we have designed our entire practice around acknowledging and dismantling dental anxiety:
1. The Universal "Stop" Signal
You have total control. Raising your left hand triggers an instantaneous stop from your dentist — no questions asked. We resume only when you give us the green light.
2. Pre-Numbing Topical Gels
We never inject anaesthetic into cold, dry gums. We apply a concentrated, pleasant-tasting topical gel for 2 full minutes first, numbing the tissue so injections are virtually imperceptible.
3. Noise-Dampening Headphones & Music
We offer Bose active noise-cancelling headphones connected to gentle ambient acoustic playlists, nature soundscapes, or your own podcasts to quiet clinic handpiece sounds.
4. Step-by-Step Transparency
Surprises cause fear. We explain what you will feel, hear, or smell beforehand ("You will feel light vibration for 10 seconds now"), keeping your mind calm and oriented.
Straightforward, honest pricing without surprise fees.
One of the most frustrating aspects of healthcare is not knowing what a procedure costs until you receive the bill at checkout. At Luma, we provide clear, itemized treatment plans before any treatment begins:
Itemized Treatment Summaries
Following your examination, you receive a clear breakdown categorizing treatment into: Essential/Immediate (e.g. active decay, infection), Preventive, and Elective/Cosmetic. You choose which stages to proceed with according to your schedule and budget.
Accepted Payment Options
We accept all standard payment methods:
- • UPI (GPay, PhonePe, Paytm)
- • Visa, MasterCard, RuPay
- • Net Banking & NEFT
- • 0% Interest 3 & 6 Month EMI Plans for Implants & Aligners
Insurance & Corporate Reimbursements
While dental OPD in India is generally paid out-of-pocket and claimed via reimbursement, we provide comprehensive documentation — including diagnostic x-rays, formal medical discharge summaries, tooth numbers, and stamped GST invoices — ensuring smooth reimbursement with corporate TPAs and private health insurers.
Arriving at Luma in Besant Nagar
Our practice is situated at 42, 4th Main Road, Besant Nagar, Chennai 600090.
- • Dedicated Parking: Two dedicated patient car parking bays on the premises, along with ample shade parking on the quiet avenue.
- • Accessibility: Ground-floor ramp access and wide doorways designed for wheelchairs and strollers.
- • Transit Connections: 5 minutes from Besant Nagar Bus Terminus, 8 minutes from Adyar signal, and 10 minutes from Thiruvanmiyur MRTS station.